Privacy Policy
Hardwear
Last updated: 9 October 2026
1. Introduction
Hardwear is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact our business, submit an enquiry or interact with our advertising and marketing activities.
We aim to manage personal information transparently and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
2. Information We Collect
Depending on how you interact with Hardwear, we may collect:
Your name and contact details, including email address and telephone number.
Your business name, position and industry.
Information submitted through website enquiries, contact forms or advertising lead forms.
Details of products, services or van configurations you are interested in.
Communications and correspondence with our team.
Website usage information, including IP address, browser type, device information and interactions with our website.
Advertising and marketing interaction data, where collected through applicable tracking technologies.
We generally collect personal information directly from you, although we may also receive information through advertising platforms, business referrals and other lawful sources.
3. How We Use Your Information
We may use personal information to:
Respond to enquiries and provide information about Hardwear products and services.
Prepare quotations and communicate regarding potential orders.
Manage customer relationships and provide ongoing support.
Contact you regarding products, services or business opportunities where permitted by law.
Deliver relevant marketing and advertising communications.
Measure and improve website functionality and advertising performance.
Understand customer interests and improve our products and services.
Meet legal, regulatory and business obligations.
We will only use personal information for purposes permitted by applicable law.
4. Advertising and Marketing
Hardwear may advertise through platforms including LinkedIn, Google and other digital advertising services.
When you interact with our advertisements or submit information through an advertising lead form, we may collect the information you choose to provide.
This information may be used to respond to your enquiry, provide requested product information, discuss your business requirements and, where permitted, communicate relevant Hardwear updates.
We may also use advertising and analytics technologies to understand how people interact with our website and advertising campaigns, measure campaign effectiveness and deliver relevant advertising.
Where personal information is used for direct marketing, we will provide appropriate opportunities to opt out and respect applicable consent requirements.
You can request to stop receiving direct marketing communications at any time.
5. Cookies and Tracking Technologies
Our website may use cookies, analytics tools and advertising tracking technologies.
These technologies may help us:
Understand website traffic and visitor behaviour.
Identify which website pages and products attract interest.
Measure advertising campaign performance.
Improve website functionality and user experience.
Deliver relevant advertising, including remarketing where enabled and permitted.
Third-party services, such as Google and LinkedIn, may collect information through their own technologies in accordance with their respective privacy policies.
You can manage cookies through your browser settings and, where available, our website's cookie preferences.
Where required, we will provide appropriate notice and choices concerning advertising tracking technologies.
6. Sharing Your Information
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business.
These may include:
Website hosting and technical service providers.
Customer relationship management and communication platforms.
Advertising and analytics providers.
Professional advisers and business service providers.
Other parties where disclosure is authorised or required by law.
We take reasonable steps to ensure personal information is handled appropriately by service providers.
We do not sell personal contact information to third parties for their independent marketing purposes.
7. Overseas Disclosure
Some technology, advertising, analytics and cloud service providers may process or store personal information outside Australia.
Where this occurs, information may be handled in countries in which those providers operate.
We will take reasonable steps to protect personal information in accordance with applicable Australian privacy obligations.
8. Storage and Security
Hardwear takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure business systems, access controls and appropriate management of electronic records.
We retain personal information only for as long as reasonably necessary for our business purposes or as required by law, after which it is securely deleted or de-identified where appropriate.
9. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
Requests can be submitted using the contact details below.
We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
10. Marketing Preferences
You may opt out of receiving marketing communications from Hardwear at any time.
You can do this by using an unsubscribe link where provided or contacting us directly.
You may also manage advertising preferences through the relevant advertising platforms and your browser settings.
Opting out of marketing communications will not prevent us from contacting you regarding an existing enquiry, order or other necessary business matter.
11. Privacy Enquiries and Complaints
If you have questions about this Privacy Policy, wish to access or correct your information, or have concerns about how your personal information has been handled, please contact:
Hardwear
Email: sales@hardwear.com.au
Website: www.hardwear.com.au
Address: 207 Greenhills Road, Pakenham VIC 3810
We will review privacy complaints and respond within a reasonable timeframe.
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
Hardwear may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.
The latest version will be available on our website, with the date of the most recent update displayed above.